Customer Success Manager - Shanghai

Job description

About us

Dashmote is a start-up focusing on the next generation of data products powered by AI technology, with offices in Amsterdam (HQ) and Shanghai. We connect the offline and online worlds by decoding the digital footprint of locations, allowing our enterprise clients to understand the market and make smarter decisions.

Dashmote has ambitious plans for the upcoming years and therefore we need to make sure that we have the right people in place to put such plans into practice. Do you want to boost your career by contributing to Dashmote’s core product, used by some of the biggest Fortune 500 companies? Then we're looking for you.

What you will be doing

  • Successfully onboarding clients into our solution and supporting clients in reaching their internal targets
  • Establish and oversee the client’s adoption, training, and development of best practices to continuously drive the customer's return on investment
  • Design and implement best practices for building long-term strategic relationships with our clients
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our solution
  • Prepare and educate clients on new features and releases
  • Act as the voice of the customer and collect feedback to drive continuous improvement of our product and team

Job requirements

Who we need

  • Bachelor’s degree in business or a related field

  • Minimum 1-3 years of experience in a customer-oriented role (CSM, Sales, Account Management, Consultancy)

  • Basic knowledge & interest in our technology and our target groups

  • Ability to become proficient with our solution quickly and understand our products' technical capabilities

  • Proven record of building relationships with a variety of stakeholders that have resulted in measurable success

  • Willingness to wear many hats in a fast-paced environment

  • Energetic and proactive personality

  • Professional fluency in English

  • Based in Shanghai

What’s in it for you

  • Great office location right in the city center of Shanghai

  • Working for a company that was awarded the best B2B startup in Europe by Google, McKinsey, and Rocket Internet

  • Working within an international team that truly values your contribution

  • An awesome culture of responsibility and the freedom to turn your ambition into reality - regardless of your role and level

  • Working from Home and Remote Working is acceptable if needed

  • Exciting work atmosphere with no shortage of fun team events, gatherings, and snacks at the office